Frequently Asked Questions


The preview of my order looks unsharp

No need to worry -  our configurator is only intended to give you an approximate live view of your poster. All posters will be created by hand, formatted correctly and checked for errors after we receive your order. This way we can always guarantee a perfect result.

How can I create a poster?

The process is very simple and you just need to provide us with a picture, a title and a location. Our designers will then start to digitally draw your happy place by hand. Once it's finished, we'll notify you. This takes between 24-48h, even during COVID-19.

When can I expect my delivery?

Depending on where you live, you can expect these delivery times: 

United States: 2-5 days 

Australia, Canada, Mexico, UK: 7-9 days 

Europe: 7-14 days

Will I receive a tracking number?

Yes, after your articles have been shipped you will receive your tracking number incl. tracking link from us by e-mail. Usually we ship our articles with UPS or USPS.

Will my order get to me without any issues?

We use USPS (United States Postal Service), UPS, FedEx and DHL for deliveries inside the United States and abroad. We use secure packaging to make sure that you'll receive your masterpiece without any damage.

What about shipping and delivery?

Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

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